FedEx generally quoted cheaper prices than UPS for comparable service. It has also recorded the highest average score over the past 15 years in an annual survey of customer satisfaction and enjoys a reputation for reliability among large shippers.
In most cases, the shipping rates we found in our FedEx review were several dollars cheaper than those quoted by competitor UPS. Sending a 5-pound package from New York City to Chicago cost $16.61 with UPS Ground vs. $10.77 with FedEx Home Delivery.
The FedEx Home Delivery schedule of Tuesday through Saturday, rather than Monday through Friday, also may be more convenient for those on the receiving end. UPS charges an extra $15 for Saturday delivery. The U.S. Postal Service bests them both with six-day delivery and by far the lowest pricing for most of the shipping options we researched. In our FedEx review we noted that the company does tack on a $15 fee for Saturday delivery of packages shipped via two-day or next-day services (as opposed to ground).
A FedEx review by the American Customer Satisfaction Index gives the company a one-point lead over UPS and the U.S. Postal Service, with a score of 85 out of 100. On average FedEx has bested UPS, as well as the Postal Service, over 15 years of ACSI reports on the consumer shipping industry. FedEx fares less well on the reliability front, according to data gathered by PackageFox in early 2011, delivering 88 percent of packages on time vs. 91 percent for UPS. However, large shippers perceived FedEx Air as the most reliable shipping option.
FedEx has thousands fewer retail locations than UPS and the Postal Service: 690 FedEx World Service Centers, 1,750 FedEx Office outlets, and 6,400 independently owned and operated FedEx Authorized ShipCenters and Alliance Partners. However, it has blanketed the country with 36,500 drop boxes where consumers can pick up shipping envelopes and labels and drop off packages 24/7.