Barnes & Noble Return Policy Review
If you're not satisfied with your purchase, you have just 14 days to make a return for a full refund.
Barnes & Noble is one of the few remaining large booksellers with a physical and online presence. Aside from offering books (including ebooks and college texts, which are also available as rentals), the company sells the Nook ereader and a variety of toys, games, and popular gift items such as journals, chocolates, and desk tchotchkes. The basic Barnes & Noble return policy is simple enough: If you're not satisfied with your purchase you have 14 days to make a return for a full refund. If you return a gift, you'll receive a gift card in exchange. Some restrictions apply, though: Downloaded PDFs and Nook books, for example, cannot be returned, nor can shrink-wrapped items that have been opened.
In past years the Barnes & Noble return policy was loosened for the holiday season. The retailer extended its normal rules to allow customers who bought items between Nov. 14 and Dec. 31 to make returns until Jan. 31. Although we did not find any online mention of such a policy for the 2012 holiday season, a customer service representative told us that emails from management indicated that a similar policy was in place.
The Barnes & Noble return policy requires a receipt or gift receipt, or a packing slip for online purchases. Some items can be mailed back, and the Barnes & Noble return policy states that shipping is mandatory for textbook rentals. If you've bought a Nook this holiday season but want to return it, you can do so at a store or through the mail, but be sure to call customer service for a return authorization before shipping it.
Barnes & Noble supplements its online presence with a marketplace, where third-party sellers offer their wares. Items purchased from the marketplace must be returned to the original seller. You'll find the seller's information on the packing slip or you can contact the seller to request the address.