Home Depot Return Policy Review
Given the array of home improvement products available under one roof or through one web portal, it's hardly surprising that the return policy at Home Depot varies by product.
Given the array of home improvement products available under one roof or through one web portal, it's hardly surprising that the return policy at Home Depot varies by product. Many goods are covered by a 90-day window, which entitles you to return or exchange the item or request a refund in the form of credit or cash (up to $1,000). Items such as furniture, generators, and consumer electronics are granted a 30-day return period under the Home Depot return policy. Custom goods (e.g., tinted paints) and utility trailers are yours forever. A receipt is handy when returning merchandise, but if you have the credit or debit card or the check number used for the purchase, an employee can look up the transaction going back 90 days. Expect a gift card in exchange for a returned gift.
If you make a purchase online, the item can be returned or exchanged at a local store following the rules stipulated by the general return policy (bring the bar-code confirmation email with you). Alternatively, you can send smaller orders back to Home Depot using the return form and UPS label that come in the shipping box or choose a different shipper; either way, shipping costs are your responsibility. Note that "live" goods, such as plants and trees, and gasoline-powered equipment must be returned to store locations. To return especially large items, such as home appliances, Home Depot advises customers to call the customer care specialist line.
The Home Depot has stores in the U.S., Canada, and Mexico and its return policy precludes returns to a store outside the country in which you bought the item. Special orders can be returned, but the Home Depot return policy calls for a 15 percent restocking fee. All the policies remain in force through the holiday shopping season.