Lowe's Return Policy Review
The return policy for many products applies for 90 days; some merchandise, including outdoor power equipment and major appliances, is granted only a 30-day return window.
The ultimate goal at home improvement retailer Lowe's, according to its return policy, is complete satisfaction with the purchase. Accordingly, the Lowe's return policy for many products applies for 90 days; some merchandise, including outdoor power equipment and major appliances, is granted only a 30-day return window. The Lowe's return policy states that items must be in like-new condition to warrant a refund. Like several other retailers we researched, Lowe's does not require a receipt for a refund or exchange if you have the credit card used to make the original purchase; just remember to bring it with you when making a return at a Lowe's location. Alternatively, if you provided a phone number at the time of purchase, a store representative can pull up the transaction details.
The Lowe's return policy does not change to accommodate purchases during the holiday season. Still, the 90-day grace period for most items should provide gift recipients plenty of time to return or exchange an item. Be sure to ask for a gift receipt when making a purchase for someone else.
Within the open window for returns, an item can be brought to any Lowe's store for an exchange or refund. Normal shipping charges apply when returning an item by mail (include the invoice) but you can arrange for free at-home pickup when returning items due to defects, damage, or vendor error. Lowe's return policy suggests contacting customer service before attempting a return shipment to help avoid complications.