Know The Return Policy
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Store Return Policies for Amazon, Walmart, Best Buy & More

It's always a good idea to check the return policy before making an expensive purchase, such as a kitchen appliance, TV, or computer, and whenever you buy furniture, jewelry, or clothing. We've rounded up the return, refund, and exchange policies for 25 of the country's top retailers. We also have some essential tips to keep you from getting stuck with an unwanted item, hit with extra fees, or flagged as a "serial returner." 

Be sure to check out 10 Things You Need to Know to Avoid Getting Burned on Returns

Note: The return policy information below is subject to change and may not be comprehensive. For all the fine print, click through to the retailers' websites.

Amazon Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
30 days for most items.

7 days for Kindle Store books.

90 days for baby items. 180 days from delivery for wedding registry.

365 days for select brands and Amazon products (see policy page).
80% refund if returned after 30-day window.

50% refund for items not returned in original condition (including opened CDs, DVDs, and other media).

Digital products (including games, apps, and software downloads), gift cards, theme park tickets, and hazardous materials cannot be returned; grocery items, pet food, and live plants or insects cannot be returned but may be refundable.

Orders fulfilled by third parties subject to sellers’ policies; may incur a 20% restocking fee.
Amazon credit with a gift receipt. No exchanges or instant refunds. (For items not marked as gifts, contact Amazon customer service or ask the purchaser to generate a gift receipt.)For items marked eligible at time of purchase.

See Amazon's full return policy

Amazon Holiday Return Policy
Items shipped between Nov. 1 and Dec. 31 can be returned through Jan. 31, 2019.


Apple Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
14 daysGift cards, opened software and software downloads, developer products, and print products (calendars, photo books, etc.) cannot be returned.Apple gift card with a gift receipt, serial number, or order number.Yes

See Apple's full return policy


Barnes & Noble Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
14 days for most items.

30 days for purchases from BN.com Marketplace sellers.
Shrink-wrapped items, such as books, DVDs, toys, and games, must be unopened.

Gift cards, Nook digital content and other downloads, and bulk orders of over 50 copies cannot be returned.

Receipt or packing slip required for all returns.
60 days with a gift receipt for store credit or a gift card.No

See Barnes & Noble's full return policy

Barnes & Noble Holiday Return Policy
Items purchased between Nov. 1 and Dec. 31 can be returned through Jan. 31, 2019. (Nook devices do not have to be sealed.)


Bath & Body Works Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
AnytimeExchanges in-store only.Exchange or store credit with a gift receipt; without a receipt, exchange or credit (for the lowest selling price, subject to applicable promotions) at the store’s discretion.Yes
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
15 days for most items.

30 days for Elite members. 45 days for Elite Plus members.

14 days for cellphones (even with Elite/Elite Plus membership).

60 days (from date of purchase) for wedding registry.
Final-sale items, custom orders, digital content, “opened consumable items” (like batteries and ink), and gift cards cannot be returned or exchanged.Merchandise credit with a gift receipt in-store; refund credited to purchaser’s account for returns by mail.No

See Best Buy's full return policy

Best Buy Holiday Return Policy
Qualifying items purchased between Oct. 28 and Dec. 28 can be returned through Jan. 12, 2019. Elite and Elite Plus members have until Jan. 27 and Feb. 11, respectively. Cellphones and major appliances excluded.


Cabela's Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
90 daysExchange for like item or store credit (for the lowest selling price) without a receipt.

Firearms and ammunition cannot be returned.

Gas-powered items and drones must be unused with no fuel added.
Exchange or store credit with a gift receipt (in-store or online).No
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
Anytime for most items.

90 days for electronics and major appliances.
Cigarettes and alcohol cannot be returned where prohibited by law.Accepted with a gift receipt.Yes

See Costco's full return policy


Foot Locker Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
45 daysItems must be in new condition with all original tags, labels, etc.

No returns without original receipt, invoice, or packing slip.
N/AFor exchanges only.
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
30 days for most items.

14 days for refund on tablets; 30 days for identical exchange.

7 days for pre-owned items; 30 days for identical exchange.
No returns on digital downloads.

Most merchandise must be unopened for a refund, otherwise identical exchange only; full refund for opened accessories.
Exchange or store credit with a gift receipt (in-store or online).Yes (handling costs are non-refundable).

See GameStop's full return policy

GameStop Holiday Return Policy
Items purchased between Oct. 21 and Dec. 24 can be returned through Jan. 15, 2019.


Gap, Old Navy, and Banana Republic Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
45 daysItems must be unworn and unwashed for a full refund.

Some online purchases can be returned only by mail.
Gift card with a gift receipt (in-store or online); without a receipt, merchandise credit (for the current selling price) via mail.Yes

See Gap's full return policy

Gap Holiday Return Policy (*Also applies to Old Navy and Banana Republic)
Items purchased between Nov. 1 and Dec. 24 can be returned through Jan. 15, 2019, or up to 45 days after purchase (whichever is later).


Home Depot Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
90 days for most items.

365 days with a Home Depot credit account.

30 days for house paint (exchange only, receipt required), furniture, mattresses, area rugs, generators, gas-powered equipment and tractors, and electronics.

1 year for perennials, trees, and shrubs.
Major appliances, gift cards, whole-house and stationary generators, utility trailers, custom products (including blinds), and installation services cannot be returned or refunded.

Store credit (for the lowest selling price) without a receipt; valid photo ID required.

Marketplace purchases subject to sellers’ policies.
Gift card with a gift receipt (in-store or online).Yes
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
Anytime for most items.

60 days for fine jewelry and watches. 10 days for smartwatches and fitness trackers.

48 hours (after delivery) for furniture, mattresses, electronics, fitness equipment, and major appliances.
15% restocking fee for mattresses.

15% restocking fee and $85 pickup fee for delivered furniture, electronics, fitness equipment and major appliances.

Exchange or merchandise return voucher (for the lowest selling price in the past 45 days) without a receipt; in-store only, valid photo ID required.

Gift cards, custom orders, body jewelry, and perishables cannot be returned.
Exchange or gift card with a gift receipt.No
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
30 days for most items.

45 days for Shop Your Way members.

7 days for mattresses (including foundations, frames, and headboards) and indoor upholstered furniture.
No returns or refunds on holiday season items after the holiday, opened media (music, movies, video games) or collectibles, gift cards, or customized items such as jewelry.

Marketplace purchases subject to sellers’ policies.
Exchange or gift card with a gift receipt.No

See Kmart's full return policy

Kmart Holiday Return Policy
Qualifying items purchased between Nov. 1 and Dec. 24 can be returned through Jan. 31, 2019. Shop Your Way members have until Jan. 31 or up to 45 days after purchase, whichever is later. (Vacuums and floor-care equipment, major appliances, sewing machines, plumbing and heating equipment, water treatments, and items with standard return windows less than 30 days are excluded.)


Kohl's Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
Anytime for most items.

30 days for “premium electronics” (including TVs, computers, tablets, printers, and cameras).
Merchandise credit (for the lowest selling price in the past 13 weeks) without a receipt; in-store only, valid photo ID required.Merchandise credit with a gift receipt.No

See Kohl's full return policy


L.L.Bean Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
365 daysDefective items (materials or craftsmanship) may be considered for return or refund even after one year.

No returns, refunds, or exchanges without receipt or proof of purchase.
Merchandise credit with a gift receipt.For L.L.Bean Mastercard holders only.
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
90 days for most items.

30 days for major appliances, outdoor power equipment, liquid paint, and highway trailers.

Before Dec. 26 for winter holiday items.
Items containing lithium batteries or hazardous materials must be returned in-store.

Third-party gift cards cannot be returned.

Store credit (for the current selling price) without a receipt; in-store only, valid photo ID required.
N/AYes

See Lowe's full return policy


Macy's Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
180 days for most items.

60 days for junior and social dresses, personal-care items, and small electronics.

45 days for Finish Line apparel.

30 days for Macy’s Backstage and Last Act, some women’s clothing and accessories, furs, most watches and jewelry, optical purchases, area rugs, and tech accessories.

14 days for some designer brands (including Burberry, Gucci, and Louis Vuitton); tags attached and original proof of purchase required.

30 days for most Apple products; 14 days for iPhones.

30 days for Quick Ship furniture, lighting, furniture accessories, mirrors, and wall art.

3 days (after delivery) for indoor/outdoor furniture.

120 days for mattresses.
Quick Ship furniture, lighting, furniture accessories, mirrors, and wall art cannot be returned in store (shipping fees are not refunded); 15% restocking fee on accessories, mirrors, and wall art.

15% restocking fee for indoor furniture and mattresses; $85 pickup fee for mattresses, and pickup fee equal to delivery fee for outdoor furniture (no restocking fee indicated).

Gift cards, Beauty Box merchandise, food and wine, and altered or personalized items cannot be returned.

Store credit only without a receipt.
Merchandise credit with a gift receipt.Yes (some exclusions apply).

See Macy's full return policy

Macy's Holiday Return Policy
Items purchased at Macy's Backstage between Nov. 1 and Dec. 31 can be returned until Jan. 31, 2019. Also applies to some women's clothing, Finish Line apparel, furs, jewelry, watches, personal-care items, tech accessories, and small electronics.


Overstock Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
30 daysPartial refunds for opened items, items showing wear, and some returns initiated after 30 days.

Personal-care and medical items, cosmetics, fragrances, adult products, sealed sports collectibles, perishables, select designer clothing and accessories (with security tags removed), opened media and video games (CDs, DVDs, software, cassettes), unwrapped foam mattresses, and gift cards cannot be returned.

Marketplace purchases subject to sellers’ policies.
N/AYes (some exclusions apply).

See Overstock's full return policy

Overstock Holiday Return Policy
For items purchased between Nov. 1 and Dec. 31, returns can be initiated through Jan. 31, 2019, or within 30 days of delivery (whichever is later).


Sears Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
30 days for most items.

45 days for standard returns and 30 days for items with delivery or installation for Shop Your Way members.

Anytime for Land’s End items.

14 days for postpaid cellphones.

180 days for mattresses and foundations (30-day “adjustment period” required before return can be initiated); 30 days for headboards and footboards.

7 days for wood furniture and indoor upholstered furniture.
15% restocking fee and additional pickup fee for mattresses, foundations (adjustable foundations/bases cannot be returned), assembled/upholstered furniture, water heaters, built-in home appliances, some outdoor furniture and structures, air conditioners, dehumidifiers, space heaters, grills, and opened consumer electronics.

No returns or refunds for holiday items after the holiday has passed, opened media (music, movies, video games) and collectibles, whole-house generators, gift cards, or customized items such as jewelry.

Automotive products subject to manufacturers’ and auto services’ warranties.

Marketplace purchases subject to sellers’ policies.
Exchange or gift card with a gift receipt.No

See Sears' full return policy

Sears Holiday Return Policy
Qualifying items purchased between Nov. 1 and Dec. 24 can be returned through Jan. 31, 2019. Shop Your Way members have until Jan. 31 or 45 days from the date of purchase, whichever is longer. (Vacuums and floor-care equipment, major appliances, sewing machines, plumbing and heating equipment, water treatments, and items with standard return windows less than 30 days are excluded.)


Target Return Policy

Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
90 days for most items.

120 days for most Target RedCard purchases.

365 days for Target-branded products and registry items.

30 days for electronics and entertainment items.

14 days for all cellphones.

15 days for Apple products, excluding iPhones.
Some Target Storefront partners have modified return policies.

Exchange only for open music, movies, video games, and software and open airbeds.

Open collectibles, digital downloads, personalized items, and gift cards cannot be returned.

Gas-powered items (like lawn mowers) must be emptied and returned in-store only.

Items without proof of purchase may be refunded in the form of a merchandise return card.
Exchange or gift card with a gift receipt.Yes

See Target's full return policy

Target Holiday Return Policy
For electronics and entertainment products and Apple products (excluding iPhones) purchased between Nov. 1 and Dec. 25, the return windows begin on Dec. 26.


Victoria's Secret Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
90 daysExchange or merchandise credit if returned after 90-day window.

Limit 7 returns or exchanges with receipts, or $250 in returns without a receipt, in a 90-day period.

Exchange or merchandise credit (for the lowest selling price) without a receipt; valid photo ID required.

Garments missing sewn-in tags cannot be returned.
Exchange or merchandise credit with a gift receipt (in-store purchases can be returned only in-store).No
Return WindowsConditions & ExceptionsGift ReturnsFree Return Shipping
90 days for most items.

15 days for consumer electronics (including prepaid cellphones).

14 days for postpaid cellular devices with contract (only at store where purchased).

1 year for perennials, trees, and shrubs.
100% satisfaction guarantee for fresh produce, meat, bakery, and service deli; receipt required for refund, product return not necessary.

Firearms, ammunition, pepper spray, gas-powered recreational vehicles (ATVs, mini bikes, dirt bikes), and some personal-care items cannot be returned.

Exchange or gift card — or cash for refunds under $25 — without a receipt; valid ID required.

WIC purchases can be exchanged for identical items only.

Marketplace purchases subject to sellers’ policies.
Exchange or a gift card (in-store only); sender’s email address can be used to return gifts purchased online.Yes

See Walmart's full return policy

Walmart Holiday Return Policy
For consumer electronics purchased between Nov. 1 and Dec. 24, the 15-day return window begins Dec. 26.


Zappos Return Policy

Return WindowConditions & ExceptionsGift ReturnsFree Return Shipping
365 daysItems must be unworn in original packaging; any security labels must be undamaged and still attached.Gift certificate or refund to the purchaser’s account; returns must be initiated by calling customer service: (800) 927-7671.Yes

See Zappos' full return policy


10 Things You Need to Know to Avoid Getting Burned on Returns

Although every major retailer has a different policy for returns, refunds, and exchanges, there are some general rules to remember no matter where you shop.

Save your receipts.

Most stores require a physical receipt or shipping invoice for a refund. Without one, you may only be eligible for store credit or the return might not be accepted at all (although there is sometimes wiggle room in seemingly strict policies). The good news is that many retailers, including Home Depot, Kohl's, Lowe's, and Target can retrieve past transactions without a receipt if you present the credit card used for the original purchase; sometimes just a phone number will do.

Don't expect a cash refund.

Unless you paid for the item in cash, you generally will not receive cash back. Retailers almost always issue refunds in the same form as the initial payment. The amount paid for items purchased with a MasterCard, Visa, or other credit card will be credited to your account; if you paid with a gift card (or don't want a cash or credit refund), you'll receive a new gift card. An exception to the rule is Walmart, where customers returning items in store can get cash back for purchases under $25, no matter how the item was initially purchased and even without a receipt, no questions asked.

Always give a gift receipt with a gift.

Along with the regular receipt, many vendors offer a gift receipt that doesn't reveal the price you paid but does serve as proof of purchase. Be sure to include a gift receipt with every present you give, no matter what time of year. Many stores will accept a gift return even without a receipt, but the recipient isn't always guaranteed the full purchase amount. Some stores offer only the current selling price, which may be lower; at JCPenney, you get the lowest price from the past 45 days. Returned gifts almost always qualify for store credit rather than a cash refund, and normal return-shipping policies apply.

Save the packaging and tags, especially for electronics and clothing.

Even stores known for relatively forgiving return policies require shoppers to return items intact and with the original packaging. That includes cables, instruction manuals, warranty cards, remote controls, batteries, and anything else that came with the product. Don't forget the box, too (and make sure it's also in good condition). Amazon, for example, penalizes shoppers up to 50 percent of the purchase price if they return an item with missing parts or send back DVDs, CDs, and other media that have been opened.

With clothing, no matter the retailer, it's a good idea not to remove any tags or labels, as most stores have fairly strict rules regarding wearing, washing, or altering clothing items in any way before returning them. A few stores, notably L.L. Bean, actually encourage shoppers to return clothing they've worn if they're unsatisfied with it. L.L. Bean garments that show any signs of defect in materials or workmanship can be taken back to be considered for an exchange or refund at any time, even if you've been wearing them for more than a year.

Some things can't be returned.

If it can be downloaded, it probably can't be returned for a refund or exchange. Software, games, movies, and e-books are so easily copied that these items are generally ineligible for return unless unopened or proven to be defective. Even if the return is accepted, you'll likely only receive store credit. Gift cards, personalized items, hazardous materials and firearms, grocery items, some health- and personal-care products, undergarments, clearance merchandise, and the like almost never are accepted for return.

You may have to pay for return postage.

The biggest retailers — including Amazon, Target, and Walmart — offer free return shipping on most items sold online. But other big names, including JCPenney and Best Buy, make you pay the cost of sending an item back unless it arrived damaged or otherwise defective. An alternative is to return the item at a bricks-and-mortar store; most retailers offer free in-store returns, refunds, and exchanges of items purchased on their websites. Amazon also has been experimenting with storefront distribution centers, return lockers, and partnerships with Whole Foods and Kohl's that allow users to avoid the potential cost, and hassle, of return shipping.

There may be restocking fees.

This is particularly common with big-ticket items such as appliances and electronics. Best Buy charges 15 percent of the purchase price on items from DSLR and mirrorless cameras to drones, electric scooters, and custom appliances. It also charges fees of $35 to $45 on returned cellphones that have been opened. Products ordered on Amazon through third-party sellers may be subject to a 20 percent restocking fee if returned. (Note, however, that some states prohibit retailers from charging restocking fees.)

Retailers don't have to accept returns.

Look closely at the fine print of any store's policy on refunds, returns, and exchanges, and you're likely to see a clause that gives merchants the right of refusal — even retailers with famously generous policies like Costco. But unless you're trying to get a refund on a shirt that's been forgotten in the back of your closet for over a year, or attempting to exchange a pair of shoes that have clearly been around the block more than a few times, it's rare that a retailer won't offer at least partial store credit.

Don't get flagged as a 'serial returner.'

In the past several years, a number of major retailers — among them Best Buy, Lowe's, Home Depot, and Victoria's Secret — have begun tracking customer returns using driver's licenses. The idea, retailers say, is to prevent widespread return fraud and guard against a small segment of "serial returners" who habitually buy something, use it a few times, then return it for a refund. Even Amazon monitors shoppers and has banned some for making too many returns. This is a controversial practice, and more than a few unhappy consumers say they've been barred without explanation.

Many stores have special holiday return policies.

Some retailers relax their return and exchange policies for purchases made during November and December, making it easier to take back unwanted gifts. Amazon, Barnes & Noble, and Sears all extend their standard return windows until mid- to late January. Other retailers allow their rewards club members an even longer period for returns. Best Buy Elite Plus members, for example, have an extra month beyond the deadline for regular customers.

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