Kohl's Return Policy


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The Kohl's no-questions-asked return policy sets no time limits but requires proof of purchase and says goods must be in new condition for a full refund. Credit card transactions can be traced back one year for customers lacking a receipt or invoice.

One of the larger department store chains in terms of revenue, Kohl's specializes in apparel, jewelry and watches, and home goods. The Kohl's return policy promises a hassle-free, no-questions-asked experience. The retailer imposes no time restriction on returns but states that merchandise must be in new condition. With a receipt in hand you're entitled to a full refund in cash or credit based on the initial method of payment. But there's no need for a receipt if you made the original purchase with a credit card; store employees can locate the transaction information as far back as one year. This is a real boon because without proof of purchase, the Kohl's return policy says you'll be eligible to receive a full refund only if you paid with a credit card; otherwise you can make an even exchange for something else, accept store credit based on the lowest price of the item during the past 13 weeks, or wait for a corporate-issued check.

If you receive a gift from Kohl's, the return policy entitles you to store credit, an even exchange, or a corporate-issued refund upon presentation of the gift receipt. If you received the gift by mail you can return the item by mail and ask for the refund to be credited to your credit card instead of the gift-giver's card, but you'll need to pay for return shipping. Lacking a gift receipt, the same return policy outlined above applies. Of course, there are no returns for gift cards.

Note that items purchased at Kohl's stores, even gifts, cannot be returned by mail. Merchandise ordered online can, per usual, be returned to or exchanged at a brick-and-mortar location; bring the packing slip. All items sent to you or to someone as a gift come with a return label, but you must pay the return shipping fee.

Given the liberal provisions of this retailer's return policy, all the regular rules apply for the holiday season.

Louis DeNicola

Louis DeNicola is a freelance personal finance writer who specializes in credit, debt, and practical money-saving tips. He loves stacking savings opportunities to get amazing deals, traveling for free using credit card rewards, and teaching others how to do the same. Connect with Louis by visiting louisdenicola.com.

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