L.L. Bean Return Policy
The return policy at L.L. Bean is grounded in the company's 100 percent satisfaction guarantee. The return period is open-ended and no proof of purchase is required for a refund, exchange, or store credit.
As with many of the clothing retailers we researched, the L.L. Bean return policy is simple and generous. If at any time you're not satisfied with a purchase or an item received as a gift, you can return or exchange it by mail or at a store. When making returns by mail, first print out a form from the retailer's website. Note that a $6.50 fee will be charged against the refund to cover shipping unless you hold an L.L. Bean Visa card. One customer-friendly feature of the L.L. Bean return policy: You don't need to produce an invoice or receipt to exchange or return an item. You can ask for a refund or store credit with a return, although gift recipients are entitled only to an exchange or credit.
The L.L. Bean return policy also allows for a QuickExchange, wherein the retailer sends out the item you want in exchange even before you return the one in your possession. Just call customer service to request the alternative item, which will ship immediately. You'll be charged for the item and shipping but credited for the purchase price once the retailer receives the unwanted item.
L.L. Bean offers a 100 percent satisfaction guarantee. If an item fails to perform as expected, or you just don't like it, you can return it whenever. We even read about one case in which a customer had purchased and washed several shirts, only to discover they had shrunk slightly. He contacted L.L. Bean and was instructed to send them back. The flexibility built into L.L. Bean's return policy leaves no need for special holiday rules.