Foot Locker Return Policy
The Foot Locker return policy is relatively customer-friendly, with a 90-day window for a refund and 365 days for a gift card. Foot Locker also foots the bill for shipping if you exchange an online purchase within 30 days of receiving the order (but not if you return it).
Shoppers can find brand-name shoes, athletic equipment, and fan gear by the yard-full at this mall-based retailer with an online presence. Better yet, the Foot Locker return policy is very customer-friendly. Foot Locker foots the bill if you exchange an online purchase within 30 days of receiving the order. Orders come with a pre-paid shipping label; leave the tags on and repack in the original boxes. The Foot Locker return policy offers a full refund only if the size you want is unavailable. If you're returning an item simply because you don't like it, be prepared for a $6.99 charge against the refund to use the return label. In the case of a damaged or incorrect order, customers have 90 days to request a refund that includes return shipping costs.
Returns to Foot Locker stores within 90 days of purchase or shipment qualify for an exchange for a different product or full credit in the form of payment used for the original order; make sure to bring the receipt or shipping invoice. The Foot Locker return policy further states that returns made between 90 and 365 days from the date of purchase or shipment can be exchanged for a gift card.
But don't try to take advantage of the yearlong return window: Merchandise is accepted for return or exchange only if it's in new condition. Hang on to the original packaging and invoice, although an online form is available if the invoice goes missing. Customer service can be reached by phone at any time and online chat support is available every day from 8 a.m. to 11 p.m. central time. We called in at midnight eastern time for clarification about the return process and were greeted by a very helpful representative.
There is no special Foot Locker return policy during the holiday season, but the standard timeframe is more than sufficient to cover gifts. However, if there is no Foot Locker store near you, remember that the 30-day window for free return shipping on exchanges still holds over the holidays.