Store Return Policies for Amazon, Walmart, Best Buy & More

It's always a good idea to check the return policy before making an expensive purchase, such as a kitchen appliance, TV, or computer, and whenever you buy furniture, jewelry, or clothing. We've rounded up the return, refund, and exchange policies for 24 of the country's top retailers. We also have some essential tips to keep you from getting stuck with an unwanted item, hit with extra fees, or flagged as a "serial returner." Read on for 10 Things You Need to Know to Avoid Getting Burned on Returns.

Note: The return policy information below is subject to change and may not be comprehensive. For all the fine print, click through to the retailers' websites.

Amazon Return Policy

Amazon Holiday Return Policy 2020: Most items shipped between Oct. 1 and Dec. 31 can be returned through Jan. 31, 2021.

Return Window: 30 days for most items.

• 7 days for Kindle Store books.
• 90 days for baby items and Amazon Renewed certified refurbished products.
• 180 days for gifts purchased from a wedding registry (30 days for registry owner)
• 365 days for gifts purchased from a baby registry and select Amazon products and brands.

Conditions & Exceptions: Digital products (including games, apps, digital music, and software downloads), open software or video games, gift cards, prepaid phone cards, theme park tickets, and hazardous materials cannot be returned; unboxed mattresses, grocery items, pet food, and live plants or insects cannot be returned but may be refundable.

• 80% refund after 30-day window.
• 50% refund for items not returned in original condition (including opened CDs, DVDs, and other media).
• Orders fulfilled by third parties are subject to sellers’ policies and may incur restocking fees; for Prime-eligible items, standard Amazon policies apply.

Gift Returns: Amazon credit with a gift receipt. No exchanges or instant refunds.

• If packing slip or digital gift receipt cannot be located, contact Amazon customer service or ask the purchaser to generate a gift receipt.

Return Shipping: Free for items marked eligible at time of purchase.

_{See Amazon's full return policy}

Related: The Top Items Our Readers Have Bought on Amazon This Holiday Season

Apple Return Policy

Apple Holiday Return Policy 2020: Items received between Nov. 10 and Dec. 25 can be returned through Jan. 8, 2021.

Return Window: 14 days.

Conditions & Exceptions: Gift cards, opened software and software downloads, developer products, and print products (calendars, photo books, etc.) cannot be returned.

Gift Returns: Apple gift card with a gift receipt, serial number, or order number.

Return Shipping: Free

_{See Apple's full return policy}

Barnes & Noble Return Policy

Barnes & Noble Holiday Return Policy 2020: Items purchased between Nov. 1 and Dec. 31 can be returned through Jan. 31, 2021.

Return Window: 30 days for most items in-store or online, including purchases from BN.com Marketplace sellers.

• 14 days for Nook devices.

Conditions & Exceptions: Gift cards, Nook digital content and other downloads, and bulk orders of over 50 copies cannot be returned.

• Shrink-wrapped items, such as books, DVDs, toys, and games, must be unopened.
• Store credit only for textbooks or purchases made with PayPal.
• Receipt or packing slip required for all returns.

Gift Returns: 60 days with a gift receipt for store credit or a gift card.

Return Shipping: Customer must pay for return shipping.

_{See Barnes & Noble's full return policy}

Related: Clever and Creative Gifts for Book Lovers

Bath & Body Works Return Policy

Return Window: Anytime.

Conditions & Exceptions: Exchanges in-store only.

Gift Returns: Exchange or store credit with a gift receipt; without a receipt, exchange or credit (for the lowest selling price, subject to applicable promotions) at the store’s discretion.

Return Shipping: Customer must pay for return shipping.

Best Buy Return Policy

Best Buy Holiday Return Policy 2020: Qualifying items purchased between Oct. 13, 2020 and Jan. 2, 2021 can be returned through Jan. 16, 2021. For purchases made Dec. 3 or later, Elite Plus members have 45 days for returns. Elite members have 30 days to return purchases made Dec. 18 or later. Cell phones and major appliances excluded.

Return Window: 15 days for most items.

• 30 days for Elite members. 45 days for Elite Plus members.
• 14 days for cell phones (even with Elite/Elite Plus membership).

Conditions & Exceptions: Final-sale items, custom orders, non-subscription digital content, opened SIM kits and “consumable items” (like batteries and ink), prepaid phone cards, gift cards, and plumbing items cannot be returned or exchanged.

• $45 restocking fee for opened cell phones (except prepaid), cellular tablets and cellular wearables.*
• 15% restocking fee for select items (including drones, DSLR and mirrorless cameras and lenses, premium camcorders, projectors and screens, leg and body recovery systems, and special-order products) if opened.*
_{*State-specific exemptions apply.}

Gift Returns: Merchandise credit with a gift receipt in-store; refund credited to purchaser’s account for returns by mail.

Return Shipping: Free for most items; some exceptions include major appliances and TVs over 50 inches.

_{See Best Buy's full return policy}

Cabela's Return Policy

Return Window: 60 days

Conditions & Exceptions: Firearms, ammunition, gunpowder, primers, tree stands, mouth calls, and in-store Bargain Cave purchases cannot be returned.

• Gas-powered items and drones must be unused with no oil or fuel added.
• Custom-order products must be returned to manufacturer.
• Exchange for like item or store credit (for the lowest selling price) without a receipt.

Gift Returns: Exchange or store credit with a gift receipt (in-store or online).

Return Shipping: Free for exchanges; $7.50 with prepaid label if returning for refund.

_{See Cabela's full return policy}

Costco Return Policy

Return Window: Anytime for most items.

• 90 days for electronics and major appliances.

Conditions & Exceptions: No returns on custom-order products.

• Cigarettes and alcohol cannot be returned where prohibited by law.

Gift Returns: Costco Shop Card with a gift receipt.

Return Shipping: Free

_{See Costco's full return policy}

Related: Don't Miss These Holiday Gift Bargains From Costco

Foot Locker Return Policy

Foot Locker Extended Return Policy For 2020 Covid-19 Closures: Online or in-store purchases made after Feb. 1, 2020 can be returned up to 30 days after stores reopen.

Return Window: 45 days

Conditions & Exceptions: Items must be in new condition with all original tags, labels, etc.

• No returns without original receipt, invoice, or packing slip.

Gift Returns: Exchange or store credit only with a gift receipt.

Return Shipping: $6.99 with prepaid label, unless item is defective.

_{See Foot Locker's full return policy}

GameStop Return Policy

GameStop Holiday Return Policy 2020: Items purchased between Nov. 1 and Dec. 24 can be returned through Jan. 15, 2021.

Return Window: 30 days for most items.

• 14 days for refund on unopened tablets; 30 days for identical exchange.
• 7 days for pre-owned items; 30 days for identical exchange.

Conditions & Exceptions: No returns on digital downloads.

• Most merchandise must be unopened for a refund, otherwise identical exchange only; full refund for new accessories, even if opened.
• Receipt required for all returns and exchanges.

Gift Returns: Exchange or store credit with a gift receipt (in-store or online).

Return Shipping: Free

_{See GameStop's full return policy}

Gap, Old Navy, and Banana Republic Return Policy

Gap Holiday Return Policy 2020 (*Also applies to Old Navy and Banana Republic): Items purchased between Nov. 1 and Dec. 24 can be returned through Jan. 18, 2021, or up to 45 days after purchase, whichever is later. Online returns must be received by Jan. 18 or 45 days after purchase.

Return Window: 45 days

Conditions & Exceptions: Items must be unworn and unwashed for a full refund.

• Face masks are final sale.
• Refunds require proof of purchase.
• Some online purchases can be returned only by mail.

Gift Returns: Gift card with a gift receipt (in-store or online); without a receipt, merchandise credit (for the current selling price) via mail.

Return Shipping: Free

_{See Gap's full return policy}

Home Depot Return Policy

Return Window: 180 days for most items.

• 365 days with a Home Depot credit account.
• 30 days for house paint (exchange only, receipt required), furniture, area rugs, generators, gas-powered equipment and tractors, and electronics.
• 90 days for items purchased at Home Depot Design Center.
• 1 year for perennials, trees, and shrubs.

Conditions & Exceptions: Major appliances, gift cards, whole-house and stationary generators, utility trailers, cut flowers and floral arrangements, custom products (including blinds), and installation services cannot be returned or refunded.

• Special orders may be subject to 15% restocking fee and must be returned to store where purchased.
• Marketplace purchases subject to sellers’ policies.
• Store credit (for the lowest selling price) without a receipt; valid photo ID required.

Gift Returns: Gift card with a gift receipt (in-store or online).

• For items not marked as gifts, contact customer service or ask the purchaser to generate a gift receipt.

Return Shipping: Free

_{See Home Depot's full return policy}

JCPenney Return Policy

Return Window: Anytime for most items.

• 60 days for fine jewelry, watches, and portrait photos.
• 10 days for smartwatches and fitness trackers.
• 48 hours after delivery for furniture, mattresses, electronics, and fitness equipment.
• 24 hours after receipt for refund on custom-made eyewear and unopened contact lenses; otherwise eligible for exchange within 60 days.
• 30 days for refund on Sephora items; 60 days for store credit.

Conditions & Exceptions: Gift cards, custom orders, body jewelry, ear piercing kits, face masks, opened contact lenses, and perishables cannot be returned.

• 15% restocking fee for mattresses.
• 15% restocking fee and $85 pickup fee for delivered furniture, electronics, and fitness equipment.
• Exchange or merchandise return voucher (for the lowest selling price in the past 45 days) without a receipt; in-store only, valid photo ID required.

Gift Returns: Exchange or gift card with a gift receipt.

Return Shipping: Customer must pay for return shipping.

_{See JCPenney's full return policy}

Kmart Return Policy

Return Window: 30 days for most items.

• 45 days for Shop Your Way members.
• 7 days for mattresses (including foundations, frames, and headboards) and indoor upholstered furniture.

Conditions & Exceptions: No returns or refunds on holiday season items after the holiday, opened media (music, movies, video games) or collectibles, gift cards, customized items such as jewelry, or prescription drugs.

• Marketplace purchases subject to sellers’ policies.

Gift Returns: Exchange or gift card with a gift receipt.

Return Shipping: Customer must pay for return shipping.

_{See Kmart's full return policy}

Kohl's Return Policy

Kohl's Extended Return Policy For 2020 Covid-19 Closures: 180-day return policy extended until up to 30 days after stores reopen.

Kohl's Holiday Return Policy 2020: Premium electronics purchased between Nov. 1 and Dec. 25 can be returned through Jan. 31, 2021.

Return Window: 180 days for most items.

• 30 days for “premium electronics” (including TVs, computers, tablets, printers, and cameras).

Conditions & Exceptions:  No refunds on gift cards.

• Merchandise credit (for the lowest selling price in the past 13 weeks) without a receipt; in-store only, valid photo ID required.

Gift Returns: Merchandise credit with a gift receipt.

Return Shipping: Customer must pay for return shipping.

_{See Kohl's full return policy}

L.L.Bean Return Policy

Return Window: 365 days

Conditions & Exceptions: Defective items (materials or craftsmanship) may be considered for return or refund even after one year.

• No returns, refunds, or exchanges without receipt or proof of purchase.

Gift Returns: Merchandise credit with a gift receipt.

Return Shipping: $6.50 with prepaid label; free for L.L.Bean Mastercard holders.

_{See L.L.Bean's full return policy}

Lowe's Return Policy

Return Window: 90 days for most items.

• 365 days with a Lowe's credit account.
• 30 days for major appliances, special orders, outdoor power equipment, liquid paint, and highway trailers (receipt required).
• On or before Dec. 26 for winter holiday items.

Conditions & Exceptions: Safety masks, facial coverings of any kind, and third-party gift cards cannot be returned.

• Items containing lithium batteries or hazardous materials must be returned in-store.
• Store credit (for the current selling price) without a receipt; in-store only, valid photo ID required.

Gift Returns: N/A

Return Shipping: Free

_{See Lowe's full return policy}

Macy's Return Policy

Macy's Holiday Return Policy 2020: Items purchased between Nov. 1 and Dec. 31 can be returned through Jan. 31, 2021 or last date allowed under applicable return policy, whichever is later. Apple products, tech accessories and tech watches, Last Act merchandise, furniture, mattresses, area rugs, lighting, designer merchandise, vendor-direct merchandise, Bluemercury merchandise, Macy’s Beauty Box, food and beverage, and Macy’s Optical items are excluded.

Return Window: 90 days

• 120 days for mattresses (one-time exchange or return).
• 60 days for dresses, jewelry and watches, personal-care items, and small electronics.
• 45 days for Finish Line shoes.
• 30 days for Macy’s Backstage and Last Act, some women’s clothing and accessories, tech watches, Macy's Optical purchases, furniture shipped direct from vendor, furniture accessories, lighting, mirrors, wall art, and area rugs purchased online (7 days for area rugs purchased in-store).
• 15 days for items from Fur Vault (mail returns only).
• 14 days forApple products, tech accessories, and some designer brands (including Gucci, Longchamp, Tous, and sale-priced Burberry items).
• 3 days after receipt for scheduled delivery furniture.

Conditions & Exceptions: Gift cards, Beauty Box merchandise, food and wine, and altered or personalized items cannot be returned.

• Furniture accessories, lamps, mirrors, and wall art cannot be returned in store; shipping fees are not refunded and a 15% "preference return" fee will be charged.
• 15% preference return fee for mattresses shipped directly from vendor as well as furniture or mattresses subject to Macy's scheduled delivery return policy (some exceptions apply); $99 pickup fee for scheduled delivery mattresses.
• Store credit only without a receipt.

Gift Returns: Merchandise credit with a gift receipt.

Return Shipping: Free (some exclusions apply).

_{See Macy's full return policy}

Nordstrom Return Policy

Return Window: Anytime

Conditions & Exceptions: Gift cards cannot be returned.

• Store credit (for the lowest selling price) without a receipt; valid photo ID required.

Gift Returns: Gift card for full amount with a gift receipt and for current price without.

Return Shipping: Free

_{See Nordstrom's full return policy
*Items purchased at Nordstrom stores or at Nordstrom.com can now also be returned at Nordstrom Rack locations.}

Overstock Return Policy

Overstock Holiday Return Policy 2020: For items purchased between Nov. 1 and Dec. 31, returns can be initiated through Jan. 31, 2021, or within 30 days of delivery, whichever is later.

Return Window: 30 days

Conditions & Exceptions: Personal-care and medical items, cosmetics, fragrances, intimate apparel, body jewelry, flowers, plants, perishables, select designer clothing and accessories (with security tags removed), opened media and video games (CDs, DVDs, software, cassettes), sealed sports collectibles, gift cards, and unwrapped mattresses, toppers or pillows cannot be returned.

• Partial refunds for opened items, items showing wear, and some returns initiated after 30 days.
• Marketplace purchases subject to sellers’ policies.

Gift Returns: N/A

Return Shipping: Customer must pay for return shipping.

_{See Overstock's full return policy}

Sears Return Policy

Return Window: 30 days for most items.

• 45 days for standard returns and 30 days for items with delivery or installation for Shop Your Way members.
• Anytime for Land’s End items.
• 14 days for postpaid cell phones.
• 180 days for mattresses and foundations (30-day “adjustment period” required before return can be initiated); 30 days for headboards and footboards.
• 7 days for wood furniture and indoor upholstered furniture.

Conditions & Exceptions: No returns or refunds for holiday items after the holiday has passed, opened media (music, movies, video games) and collectibles, whole-house generators,  gift cards, customized items such as jewelry, and prescription drugs.

• 15% restocking fee and additional pickup fee for mattresses, foundations (adjustable foundations/bases cannot be returned), assembled/upholstered furniture, water heaters, built-in home appliances, some outdoor furniture and structures, air conditioners, dehumidifiers, space heaters, grills, and opened consumer electronics.
• Automotive products subject to manufacturers’ and auto services’ warranties.
• Marketplace purchases subject to sellers’ policies.

Gift Returns: Exchange or gift card with a gift receipt.

Return Shipping: Customer must pay for return shipping.

_{See Sears' full return policy}

Target Return Policy

Target Holiday Return Policy 2020: For electronics and entertainment products (excluding Apple products) purchased between Oct. 1 and Dec. 25, the 30-day return window begins on Dec. 26. Apple products (with the exception of mobile phones) purchased during this time period can be returned for up to 15 days following Dec. 26.

Return Window: 90 days for most items.

• 120 days for most Target RedCard purchases.
• 365 days for Target-branded products and registry items.
• 30 days for electronics and entertainment items (excluding Apple products).
• 15 days for Apple products, excluding iPhones.
• 14 days for all cell phones.

Conditions & Exceptions: Open collectibles, digital downloads, personalized items, and prepaid or gift cards cannot be returned.

• Exchange only for open music, movies, video games, and software and open airbeds.
• Items without proof of purchase may be refunded in the form of a merchandise return card.
• Some Target Plus Partners may have modified return policies.

Gift Returns: Gift card with a gift receipt or merchandise return card (for in-store use only) without.

Return Shipping: Free

_{See Target's full return policy}

Victoria's Secret Return Policy

Victoria's Secret Holiday Return Policy 2020: Items purchased between Nov. 22 and Dec. 24 can be returned for up to 120 days from the date of sale.

Return Window: 90 days

Conditions & Exceptions: Garments missing sewn-in tags and Gift cards valuing more than $10 can not be returned.

• Exchange or merchandise credit for returns after 90-day window.
• Exchange or merchandise credit (for the lowest selling price) without a receipt; valid photo ID required.
• Limit 7 returns or exchanges with receipts, or $250 in returns without a receipt, in a 90-day period.

Gift Returns: Exchange or merchandise credit with a gift receipt (in-store purchases can be returned only in-store).

Return Shipping: Free

Walmart Return Policy

Walmart's Extended Return Policy For Restricted Items – 2020 Covid-19 Response: "Restricted items," including food, paper goods, home cleaning supplies, laundry soap, pharmacy, health and beauty, and apparel purchased in affected Illinois stores between Apr. 20 and Nov. 9 can be returned through Feb. 4, 2021. Although New Jersey continues return restrictions on some products, all other stores have resumed standard return policies for new purchases.

Walmart Holiday Return Policy 2020: For items purchased between Oct. 16 and Dec. 25, products with 14-day return windows can be returned by Jan. 8, 2021; 30-day items can be returned by Jan. 24, and 60-day items by Feb. 23. Postpaid wireless phones and Marketplace purchases are excluded.

Return Window: 90 days for most items.

• 60 days for prescription glasses, contact lenses, and hearing aids.*
• 30 days for most consumer electronics, including electric scooters and hoverboards, and product care plans.*
• 14 days for wireless phones.*
• 1 year for perennials, trees, and shrubs.*
_{*Receipts required.}

Conditions & Exceptions: Firearms, ammunition, pepper spray, gas-powered recreational vehicles (ATVs, mini bikes, dirt bikes), trading cards, adult products, prescription medications and devices, some personal-care, health, and hygiene items, gift cards, prepaid cell phone cards, SIM cards, and select service items cannot be returned.

• Exchange only for air mattresses, durable medical equipment (crutches, walkers, slings, mobility scooters), and unlocked wireless phones that have been opened; damaged or defective funeral products and eDelivery software eligible only for exchange even if new and unopened.
• Unopened tobacco and alcohol products can only be returned, with receipt, to store where purchased.
• 100% satisfaction guarantee for fresh produce, meat, bakery, and service deli requires receipt for refund; product return not necessary.
• Exchange or gift card without a receipt — cash refunds if under $25; valid ID required.
• Marketplace purchases subject to sellers’ policies. (Most items are returnable up to 30 days.)

Gift Returns: Exchange or gift card; can also be refunded to original payment method with gift receipt.

Return Shipping: Free

_{See Walmart's full return policy}

Zappos Return Policy

Return Window: 365 days

Conditions & Exceptions: Items must be unworn in original packaging; any security labels must be undamaged and still attached.

Gift Returns: Gift certificate or refund to the purchaser’s account; returns must be initiated by calling customer service: (800) 927-7671.

Return Shipping: Free

_{See Zappos' full return policy}

10 Things You Need to Know to Avoid Getting Burned on Returns

Although every major retailer has a different policy for returns, refunds, and exchanges, there are some general rules to remember no matter where you shop.

Save your receipts.

Most stores require a physical receipt or shipping invoice for a refund. Without one, you may only be eligible for store credit or the return might not be accepted at all (although there is sometimes wiggle room in seemingly strict policies). The good news is that many retailers, including Home Depot, Kohl's, Lowe's, and Target can retrieve past transactions without a receipt if you present the credit card used for the original purchase; sometimes just a phone number will do.

Don't expect a cash refund.

Unless you paid for the item in cash, you generally will not receive cash back. Retailers almost always issue refunds in the same form as the initial payment. The amount paid for items purchased with a MasterCard, Visa, or other credit card will be credited to your account; if you paid with a gift card (or don't want a cash or credit refund), you'll receive a new gift card. An exception to the rule is Walmart, where customers returning items in store can get cash back for purchases under $25, no matter how the item was initially purchased and even without a receipt, no questions asked.

Always give a gift receipt with a gift.

Along with the regular receipt, many vendors offer a gift receipt that doesn't reveal the price you paid but does serve as proof of purchase. Be sure to include a gift receipt with every present you give, no matter what time of year. Many stores will accept a gift return even without a receipt, but the recipient isn't always guaranteed the full purchase amount. Some stores offer only the current selling price, which may be lower; at JCPenney, you get the lowest price from the past 45 days. Returned gifts almost always qualify for store credit rather than a cash refund, and normal return-shipping policies apply.

Save the packaging and tags, especially for electronics and clothing.

Even stores known for relatively forgiving return policies require shoppers to return items intact and with the original packaging. That includes cables, instruction manuals, warranty cards, remote controls, batteries, and anything else that came with the product. Don't forget the box, too (and make sure it's also in good condition). Amazon, for example, penalizes shoppers up to 100% of the purchase price if they return an item with missing parts or send back DVDs, CDs, and other media that have been opened.

With clothing, no matter the retailer, it's a good idea not to remove any tags or labels, as most stores have fairly strict rules regarding wearing, washing, or altering clothing items in any way before returning them. A few stores, notably L.L.Bean, actually encourage shoppers to return clothing they've worn if they're unsatisfied with it. L.L.Bean garments that show any signs of defect in materials or workmanship can be taken back to be considered for an exchange or refund at any time, even if you've been wearing them for more than a year.

Some things can't be returned.

If it can be downloaded, it probably can't be returned for a refund or exchange. Software, games, movies, and e-books are so easily copied that these items are generally ineligible for return unless unopened or proven to be defective. Even if the return is accepted, you'll likely only receive store credit. Gift cards, personalized items, hazardous materials and firearms, grocery items, some health- and personal-care products, undergarments, clearance merchandise, and the like almost never are accepted for return.

You may have to pay for return postage.

The biggest retailers — including Amazon, Target, and Walmart — offer free return shipping on most items sold online. But other big names, including JCPenney, Cabela's, and Barnes & Noble, make you pay the cost of sending an item back unless it arrived damaged or otherwise defective. An alternative is to return the item at a bricks-and-mortar store; most retailers offer free in-store returns, refunds, and exchanges of items purchased on their websites. Amazon has storefront distribution centers, return lockers, and partnerships with Whole Foods and Kohl's that allow online shoppers to avoid the potential cost, and hassle, of return shipping.

There may be restocking fees.

This is particularly common with big-ticket items such as appliances and electronics. Best Buy charges 15% of the purchase price on items from DSLR and mirrorless cameras to drones. It also charges a $45 fee on returned cell phones that have been opened. Products ordered on Amazon through third-party sellers may be subject to a restocking fee if returned. (Note, however, that some states prohibit retailers from charging restocking fees.)

Retailers don't have to accept returns.

Look closely at the fine print of any store's policy on refunds, returns, and exchanges, and you're likely to see a clause that gives merchants the right of refusal — even retailers with famously generous policies like Costco. But unless you're trying to get a refund on a shirt that's been forgotten in the back of your closet for over a year, or attempting to exchange a pair of shoes that have clearly been around the block more than a few times, it's rare that a retailer won't offer at least partial store credit.

Don't get flagged as a 'serial returner.'

In the past several years, a number of major retailers — among them Best Buy, Lowe's, Home Depot, and Victoria's Secret — have begun tracking customer returns using driver's licenses. The idea, retailers say, is to prevent widespread return fraud and guard against a small segment of "serial returners" who habitually buy something, use it a few times, then return it for a refund. Even Amazon monitors shoppers and has banned some for making too many returns. This is a controversial practice, and more than a few unhappy consumers say they've been barred without explanation.

Many stores have special holiday return policies.

Some retailers relax their return and exchange policies for purchases made during November and December, making it easier to take back unwanted gifts. Amazon, Sears, and Gap (which means Old Navy and Banana Republic, too) all extend their standard return windows until mid- to late January. Other retailers allow their rewards club members an even longer period for returns. Best Buy Elite Plus members, for example, have an extra month beyond the deadline for regular customers.